Frequently Asked Questions

A current, unrestricted Australian driver's licence is all you need for our 8- and 12-seat vans they're all under 4.5 tonnes, so no light-rigid licence is required. Overseas visitors can drive on a valid licence from their home country; if it isn't in English, bring an International Driving Permit or a certified translation.

Every van comes fitted with an e-tag, so you can use Sydney's toll roads without stopping. Tolls are recorded during your hire and invoiced at cost afterwards we don't add an administration fee on top.

For international arrivals we meet you in the T1 arrivals hall with a name board. For domestic flights it's the designated pickup area at T2 or T3. We track your flight number, so if you're delayed or land early we adjust automatically waiting time is included.

Standard hires include generous daily kilometres for travel within New South Wales, which covers the vast majority of trips. Heading further afield interstate or into regional areas is usually fine, but tell us your plans first so we can check the vehicle is suitable and confirm any extra kilometre allowance.

Plans change and we get it. Amend or cancel free of charge up to 48 hours before your pickup time. Inside 48 hours a small fee may apply, and we'll always try to move your dates rather than charge you for a trip you didn't take.

We accept Visa, Mastercard, American Express, and direct electronic bank transfers. A deposit secures your booking, with the balance settled before or upon vehicle collection. Account customers can also arrange monthly invoicing.

Drivers need to be at least 21 with a minimum of 12 months' driving experience. P-platers are welcome on most vehicles, though a young-driver surcharge and a higher insurance excess may apply. Just let us know when you enquire and we'll confirm before you book.

Yes. We supply baby capsules, forward-facing seats and boosters that meet Australian Standard AS/NZS 1754, professionally fitted before you collect the van. Please request them when you enquire so we can reserve the right restraint for your child's age and size.

Unless otherwise agreed in writing, the standard vehicle pickup and handover location for DJ Transport & Rentals is Wentworthville NSW 2145. The exact pickup address and handover instructions will be provided to the customer after the booking is confirmed. Customers must arrive at the agreed pickup time. If you are running late, please contact us as soon as possible on 0411 681 788 or 0484 582 476. Alternative pickup, delivery or return locations may be available by prior arrangement and may incur an additional fee depending on the distance and booking requirements.

Your quote covers comprehensive insurance, 24/7 roadside assistance, unlimited drivers on the one booking, and a full tank to start. Tolls, fuel and any optional extras such as child seats are the only additional costs.

Yes, you can register additional drivers on your booking at no extra administrative charge. All drivers simply need to present a valid driver's licence and meet our standard age requirements prior to vehicle handover.

As a rule of thumb, count your people then add one seat nobody enjoys a full van on a three-hour drive. Our 8-seaters suit most families and small groups with luggage; 12-seaters are the go for sporting teams, wedding parties and airport runs with a lot of bags. Tell us your group size and what you're carrying and we'll point you at the right one.

Unless otherwise agreed in writing, the standard vehicle pickup and handover location for DJ Transport & Rentals is Wentworthville NSW 2145. The exact pickup address and handover instructions will be provided to the customer after the booking is confirmed. Customers must arrive at the agreed pickup time. If you are running late, please contact us as soon as possible on 0411 681 788 or 0484 582 476. Alternative pickup, delivery or return locations may be available by prior arrangement and may incur an additional fee depending on the distance and booking requirements.

Every hire includes 24/7 roadside assistance. Call the number in the glovebox and we'll get you moving that means a repair where possible, or a replacement vehicle where it isn't. You won't be left sorting it out yourself.

Usually yes, but tell us first. Interstate trips can affect your kilometre allowance and we'll want to check the service schedule lines up with your dates so you're not due for one halfway to Melbourne.

Our 8-seater people movers comfortably carry 4–6 large suitcases with cabin bags. Our 12-seater commuter vans feature generous rear luggage space, and we can also provide enclosed luggage trailers on request for sporting gear or excessive luggage.

If you realise you're running behind schedule, simply call our team as early as possible. We provide a short grace period and will work with you to extend your booking if another customer is not immediately scheduled for the vehicle.

Either. Self-drive is the most popular option for weekends away and road trips. If you'd rather not deal with Sydney traffic or you're heading somewhere you'd like a drink at the other end, we can supply a driver for the same vehicle.

Yes, a refundable bond is held against the vehicle for the duration of the hire and released after it comes back in the same condition. The amount depends on the vehicle and the driver's age. We'll tell you the exact figure with your quote never at the counter.

Yes. Vans go out full and should come back full it's the cheapest way for you, since refuelling it yourself always beats a refuelling fee. There's a servo within a couple of minutes of our Wentworthville yard.

Yes, we offer discounted corporate and multi-week rates for extended hires of 14, 30 or more days. Extended rentals include scheduled maintenance support, roadside cover, and flexible kilometre packages.

Yes, we have Australian Standard rear-facing baby capsules, forward-facing toddler seats, and booster seats available for all our vans. Simply specify your child's age when booking and we will have them installed and ready.

Nothing, from your side. We track your flight number from the moment you book, so if you're delayed or land early your driver simply arrives at the revised time. There's no charge for delays outside your control, and waiting time is included.

For domestic flights, most people are in the car within 15–20 minutes of touchdown. For international, allow 45–60 minutes to clear immigration, baggage and customs longer if several big flights land together. Your driver waits regardless.

Tell us how many bags when you book and we'll send a vehicle that fits them properly, rather than one where the last suitcase rides on someone's lap. Oversized items like golf clubs, prams, surfboards and skis are fine with a bit of notice.

Regularly. That's typically the couple's car plus guest shuttles between ceremony, photos and reception. We'll walk the timings through with you beforehand, build in buffer for photos running long, and put the same driver across the day so nobody's re-explaining the plan.

Up to 12 in a single vehicle. For larger groups wedding parties, conference delegations, sporting clubs we run multiple vans in convoy with coordinated timings so everyone arrives together rather than trickling in.

For international arrivals at T1, your driver waits in the arrivals hall holding a name board. For domestic flights at T2 or T3, we'll meet you at the designated pickup area and send you the exact spot by text before you land.

Yes, 24/7, including public holidays. A 3am departure for a 6am flight is routine for us, and there's no unsociable-hours surcharge the fare you're quoted is the fare you pay whatever time you're travelling.

Yes. As-directed hourly hire is popular for weddings, corporate roadshows and race days your driver and vehicle stay with you for the block you've booked rather than a single point-to-point run. There's usually a minimum number of hours, which we'll confirm when you enquire.

Yes. We can arrange monthly invoicing on agreed terms, consistent drivers for regular runs, and set rates for your common routes, so your team can book without re-quoting every trip. Certificates of currency are available if your procurement team needs them on file.

Events run late, that's normal. Your driver stays in contact throughout and we'll flex where we can. Significant extensions beyond your booked time may attract an additional hourly charge, but we'll always tell you before it applies rather than after.

Ours are private you get the van, the driver and the day to yourselves. That means the itinerary flexes to suit you: linger at the lookout, skip the stop that doesn't interest you, or add a detour on the way home.

We'll pick you up from wherever you're staying across Greater Sydney home, hotel or serviced apartment. For groups arriving from out of town we can start straight from the airport if that suits your timing better.

Tours run rain or shine the Blue Mountains in mist are genuinely worth seeing. If conditions are genuinely unsafe, such as bushfire or flood road closures, we'll move your booking to another date at no charge rather than run a trip that isn't worth having.

Yes, you are welcome to bring snacks and personal drinks. We provide complimentary chilled bottled water in the vehicle and can also incorporate stops at scenic picnic spots, bakeries, or local cafes along your route.

Yes. We can finish your tour at a different address within Greater Sydney such as dropping you directly at a waterfront restaurant in the CBD, Sydney Airport, or a friend's place at no extra hassle.

Absolutely, and a lot of our tours end up being exactly that. Tell us what you'd like to see, roughly how long you've got and what pace suits your group, and we'll put together a route. Cellar doors, national parks, coastal lookouts, family history trips we've done all of them.

Tour prices cover the vehicle, fuel, tolls and your driver-guide. Meals, tastings and attraction entry are generally paid on the day so you're not charged for things you'd rather skip. Your quote will spell out exactly what's in and what isn't.

Yes to both. Our vans have proper step-in access rather than a climb, we can fit child restraints on request, and because the tour is private we set the pace. If someone in your group has mobility needs, mention it when you enquire and we'll plan stops accordingly.

Our standard private tours carry up to 12 passengers in a single luxury commuter van. For larger family gatherings, wedding groups, or company retreats, we can run multiple coordinated vehicles together in convoy.

We recommend booking 1–2 weeks ahead for standard weekend trips, and 3–4 weeks in advance for peak holiday periods (long weekends, Easter, and November to January) to ensure vehicle and driver availability.

We're a locally owned transport company based in Wentworthville in Sydney's west, and part of the DJ Home Movers family. What started as a moving business grew into van hire, private transfers and day tours the same vehicles, the same drivers, the same obsession with turning up on time.

Yes. We operate under ABN 12 345 678 901. Every vehicle is comprehensively insured and serviced on a strict schedule, and every driver holds the relevant passenger transport accreditation. We're happy to provide certificates of currency for corporate clients who need them on file.

Both. You can hire a van and drive it yourself, or book the same van with one of our drivers. Plenty of customers use both a self-drive van for the weekend away, and a driven transfer for the airport run at the end of it.

During business hours we aim to come back to you within the hour with a firm price. After hours, we'll respond first thing the next morning unless it's urgent, in which case call us directly on 0484 582 476 and you'll get a person.

All vehicles in our fleet undergo regular safety audits and scheduled preventative maintenance. Every vehicle is thoroughly mechanically checked, cleaned, and sanitised before every hire to guarantee complete reliability.

Our yard and office are at Wentworthville, NSW 2145. You're welcome to drop in during business hours Mon – Fri 7:00 AM – 7:00 PM, and Sat – Sun 8:00 AM – 5:00 PM. If you'd like to look over a specific van before booking, give us a ring first so we can make sure it's on site and not out on hire.

Greater Sydney is our home ground CBD, the inner west, the eastern suburbs, the north shore, the Hills, the Shire and right out through the western suburbs. Beyond that we regularly run to the Central Coast, Newcastle, Wollongong, the Southern Highlands, the Blue Mountains and the Hunter Valley. Heading further afield? Ask us.

Yes, and a good chunk of our regular work is exactly that: staff shuttles, conference transfers, school excursions and sporting groups. We can set up an account with monthly invoicing, consistent drivers and agreed rates so you're not re-quoting every trip.

We accept card and bank transfer, with a deposit to confirm your booking and the balance due before pickup. Account customers are invoiced monthly on agreed terms. All prices we quote are fixed upfront with no hidden fees, and we issue a tax invoice for every job.

Yes, our people movers and vans feature wide-opening doors, convenient step-in heights, and ample interior clearance. Please let us know if anyone in your travelling party requires extra assistance or luggage space for mobility aids.

Autumn (March to May) and spring (September to November) are hard to beat mild days, cool nights and far fewer crowds than the summer school holidays. Summer is glorious on the coast but the Blue Mountains and the interior get seriously hot, and January traffic on the Pacific and Princes Highways can be brutal. Winter is quiet and underrated, especially for the Southern Highlands and wine country.

Allow more than the map tells you. Blue Mountains is about 90 minutes to Katoomba off-peak, but closer to two and a half hours if you leave the city on a Friday afternoon. Hunter Valley is roughly two hours, the Central Coast about 90 minutes, and Wollongong an hour and a bit via the Grand Pacific Drive which is worth the extra time on its own.

Our vans are built for sealed roads, and most hire agreements ours included don't cover damage sustained on unsealed surfaces. Plenty of great destinations have a short gravel section at the end; if yours does, tell us when you book and we'll let you know where you stand rather than leaving you to find out the hard way.

Top recommendations include the Blue Mountains for dramatic clifftop views and waterfalls, the Hunter Valley for winery tours and local produce, the Grand Pacific Drive over the Sea Cliff Bridge to Wollongong, and Port Stephens for dolphin watching and sandboarding.

Yes, major highways like the M1 Pacific Motorway, Hume Motorway (M31), and Great Western Highway feature service plazas and designated rest areas every 40–60 km with fuel, restrooms, hot coffee, and food options.

For an ordinary weekend, a week or two is usually plenty. For school holidays, long weekends, Easter and the Christmas–January stretch, book four to six weeks out the 12-seaters go first and they go fast. If you're planning around a wedding or an event, book as soon as you have the date.

Sun protection is the one people underestimate hats, sunscreen and sunglasses, even in winter. Then plenty of water (far more than you think for inland trips), a physical map or offline maps for the black spots outside the major corridors, layers for the mountains where it can drop sharply after dark, and snacks for the long stretches between towns.

Slow down. Kangaroos and wombats are most active around sunrise and sunset, and they move unpredictably on country roads outside Sydney this is the single biggest risk you'll face. If an animal appears, brake in a straight line rather than swerving. If you can plan your longer legs for the middle of the day, do.

School zones operate strictly between 8:00 AM – 9:30 AM and 2:30 PM – 4:00 PM on school days with a 40 km/h speed limit. Speed and red-light safety cameras are active across Sydney roads, so always pay close attention to posted speed signs.

Always check Live Traffic NSW and the Hazards Near Me app before heading out. If road closures or severe weather impact your route, contact our team immediately and we will help adjust your itinerary or reschedule your booking.