Frequently Asked Questions
Licences, pricing, pickups and everything else people ask before they book.
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Jump straight to the section you need, or read the lot — it's not that long.
Booking & hiring
Licences, age limits, what's included and how changes work.
A current, unrestricted Australian driver's licence is all you need for our 8- and 12-seat vans — they're all under 4.5 tonnes, so no light-rigid licence is required. Overseas visitors can drive on a valid licence from their home country; if it isn't in English, bring an International Driving Permit or a certified translation.
Drivers need to be at least 21 with a minimum of 12 months' driving experience. P-platers are welcome on most vehicles, though a young-driver surcharge and a higher insurance excess may apply. Just let us know when you enquire and we'll confirm before you book.
Every van comes fitted with an e-tag, so you can use Sydney's toll roads without stopping. Tolls are recorded during your hire and invoiced at cost afterwards — we don't add an administration fee on top.
Yes. We supply baby capsules, forward-facing seats and boosters that meet Australian Standard AS/NZS 1754, professionally fitted before you collect the van. Please request them when you enquire so we can reserve the right restraint for your child's age and size.
For international arrivals we meet you in the T1 arrivals hall with a name board. For domestic flights it's the designated pickup area at T2 or T3. We track your flight number, so if you're delayed or land early we adjust automatically — waiting time is included.
Standard hires include generous daily kilometres for travel within New South Wales, which covers the vast majority of trips. Heading further afield — interstate or into the outback — is usually fine, but tell us your plans first so we can check the vehicle is suitable and confirm any extra kilometre allowance.
Your quote covers GST, comprehensive insurance, 24/7 roadside assistance, unlimited drivers on the one booking, and a full tank to start. Tolls, fuel and any optional extras such as child seats are the only additional costs.
Plans change and we get it. Amend or cancel free of charge up to 48 hours before your pickup time. Inside 48 hours a small fee may apply, and we'll always try to move your dates rather than charge you for a trip you didn't take.
About DJ Travels
Who we are, where we're based and how we operate.
We're a locally owned transport company based in Wentworthville in Sydney's west, and part of the DJ Home Movers family. What started as a moving business grew into van hire, private transfers and day tours — the same vehicles, the same drivers, the same obsession with turning up on time.
Our yard and office are at 161 Wentworth Avenue, Wentworthville, NSW 2145. You're welcome to drop in during business hours — Mon – Fri 7:00 AM – 7:00 PM, and Sat – Sun 8:00 AM – 5:00 PM. If you'd like to look over a specific van before booking, give us a ring first so we can make sure it's on site and not out on hire.
Yes. We operate under ABN 12 345 678 901. Every vehicle is NSW-registered, comprehensively insured and serviced on a strict schedule, and every driver holds the relevant NSW passenger transport accreditation. We're happy to provide certificates of currency for corporate clients who need them on file.
Greater Sydney is our home ground — CBD, the inner west, the eastern suburbs, the north shore, the Hills, the Shire and right out through the western suburbs. Beyond that we regularly run to the Central Coast, Newcastle, Wollongong, the Southern Highlands, the Blue Mountains and the Hunter Valley. Heading further afield? Ask us.
Both. You can hire a van and drive it yourself, or book the same van with one of our drivers. Plenty of customers use both — a self-drive van for the weekend away, and a driven transfer for the airport run at the end of it.
Yes, and a good chunk of our regular work is exactly that: staff shuttles, conference transfers, school excursions and sporting groups. We can set up an account with monthly invoicing, consistent drivers and agreed rates so you're not re-quoting every trip.
During business hours we aim to come back to you within the hour with a firm price. After hours, we'll respond first thing the next morning — unless it's urgent, in which case call us directly on 0484 582 476 and you'll get a person.
We accept card and bank transfer, with a deposit to confirm your booking and the balance due before pickup. Account customers are invoiced monthly on agreed terms. All prices we quote are GST-inclusive and we issue a tax invoice for every job.
Trip planning
Practical advice for getting the most out of an Australian road trip.
Autumn (March to May) and spring (September to November) are hard to beat — mild days, cool nights and far fewer crowds than the summer school holidays. Summer is glorious on the coast but the Blue Mountains and the interior get seriously hot, and January traffic on the Pacific and Princes Highways can be brutal. Winter is quiet and underrated, especially for the Southern Highlands and wine country.
For an ordinary weekend, a week or two is usually plenty. For school holidays, long weekends, Easter and the Christmas–January stretch, book four to six weeks out — the 12-seaters go first and they go fast. If you're planning around a wedding or an event, book as soon as you have the date.
Allow more than the map tells you. Blue Mountains is about 90 minutes to Katoomba off-peak, but closer to two and a half hours if you leave the city on a Friday afternoon. Hunter Valley is roughly two hours, the Central Coast about 90 minutes, and Wollongong an hour and a bit via the Grand Pacific Drive — which is worth the extra time on its own.
Sun protection is the one people underestimate — hats, sunscreen and sunglasses, even in winter. Then plenty of water (far more than you think for inland trips), a physical map or offline maps for the black spots outside the major corridors, layers for the mountains where it can drop sharply after dark, and snacks for the long stretches between towns.
Our vans are built for sealed roads, and most hire agreements — ours included — don't cover damage sustained on unsealed surfaces. Plenty of great destinations have a short gravel section at the end; if yours does, tell us when you book and we'll let you know where you stand rather than leaving you to find out the hard way.
Slow down. Kangaroos and wombats are most active around sunrise and sunset, and they move unpredictably — on country roads outside Sydney this is the single biggest risk you'll face. If an animal appears, brake in a straight line rather than swerving. If you can plan your longer legs for the middle of the day, do.
Ask us directly
If your question isn't here, ring us and you'll get a person in Sydney — not a call centre, not a chatbot. We'd rather answer it properly before you book.