Privacy Policy

1. Personal Information We May Collect

When you make an enquiry, reserve a vehicle or hire a vehicle, we may collect information including:

• your full name;
• residential address;
• email address;
• telephone number;
• date of birth;
• driver's licence details;
• photographs or copies of your driver's licence or other identification;
• passport or international driving permit details where applicable;
• booking dates and times;
• pickup and return locations;
• vehicle rental information;
• payment and transaction information;
• security bond information;
• vehicle kilometre and odometer information;
• toll information;
• traffic or parking infringement information associated with the rental;
• accident, insurance or damage information;
• communications between you and DJ Transport & Rentals; and
• other information reasonably necessary to provide our vehicle rental services.

We will only collect information that is reasonably necessary for our business activities and the services you request.

2. How We Collect Your Information

We may collect personal information directly from you when you:

• make a booking through our website;
• call or message us;
• submit an online enquiry;
• communicate with us through email, SMS, WhatsApp or social media;
• pay a booking reservation fee;
• enter into a vehicle rental agreement;
• provide your driver's licence or identification;
• collect or return a rental vehicle;
• report an accident, breakdown or damage; or
• otherwise communicate with DJ Transport & Rentals.

We may also receive information from third parties where reasonably necessary, including:

• toll road operators;
• government authorities;
• police or enforcement agencies;
• insurers;
• payment processors;
• roadside assistance providers; and
• other service providers involved in administering a rental.

3. Why We Collect Personal Information

We may collect, hold and use personal information for purposes including:

• processing rental enquiries;
• confirming bookings;
• reserving vehicles;
• verifying a customer's identity;
• verifying driver's licence eligibility;
• preparing rental agreements;
• collecting rental payments and security bonds;
• providing and managing vehicle rentals;
• communicating about bookings;
• managing vehicle pickup and return;
• calculating kilometre usage;
• processing toll charges;
• administering traffic or parking infringements;
• managing accidents, damage or insurance claims;
• recovering unpaid amounts where legally permitted;
• responding to customer enquiries or complaints;
• preventing fraud, theft or misuse of vehicles;
• maintaining business and accounting records;
• complying with legal and regulatory obligations; and
• improving our services and website.

4. Driver's Licence and Identification Information

Because we provide motor vehicle rental services, we may need to verify the identity and driving eligibility of customers.

We may therefore request a valid driver's licence and, where applicable, other identification such as a passport or International Driving Permit.

Copies or photographs of identification documents will only be collected or retained where reasonably necessary for the rental, insurance, verification, security or legal purposes of our business.

We take reasonable steps to protect identification information from unauthorised access, loss, misuse or disclosure.

5. Payment Information

We may collect information necessary to process:

• the $50 booking reservation fee;
• rental payments;
• security bonds;
• additional kilometre charges;
• tolls;
• fuel charges;
• approved damage-related charges; and
• other amounts properly payable under the rental agreement.

Where payments are processed through a third-party payment provider, that provider may collect and process your payment information in accordance with its own privacy policy and security procedures.

DJ Transport & Rentals does not intentionally retain complete credit or debit card information where payment processing is handled securely by a third-party payment provider.

6. Security Bond Information

A security bond may be collected in connection with a vehicle rental.

Information associated with the bond may be retained for the period reasonably necessary to:

• process the bond refund;
• determine outstanding rental charges;
• identify tolls;
• identify vehicle damage;
• resolve disputes; or
• satisfy legal, insurance or accounting requirements.

7. Tolls and Traffic Infringements

If a toll, parking infringement, speeding fine or other traffic infringement relates to a vehicle during your rental period, we may use or disclose your personal information where reasonably necessary to identify the responsible driver.

This may include providing information to:

• Transport for NSW;
• NSW Police or other police agencies;
• local councils;
• toll road operators;
• infringement processing authorities;
• courts;
• insurers; or
• other government agencies where authorised or required by law.

8. Accidents, Damage and Insurance

If a rental vehicle is involved in an accident, theft, loss or damage incident, we may collect additional information such as:

• accident details;
• photographs and videos;
• police event numbers;
• witness information;
• information about other drivers;
• insurance information;
• vehicle damage information; and
• correspondence relating to the incident.

We may disclose relevant information to insurers, repairers, assessors, police, lawyers, roadside assistance providers or other parties reasonably involved in managing the incident.

9. Website Information and Cookies

When you visit djtransportrentals.com.au, certain technical information may automatically be collected, such as:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• referring website;
• date and time of access; and
• general website usage information.

Our website may use cookies or similar technologies to operate the website, remember preferences, analyse traffic and improve the customer experience.

10. Analytics and Advertising

We may use third-party services to understand website performance or measure advertising effectiveness.

These providers may use cookies, device identifiers or similar technologies in accordance with their own privacy policies.

11. Direct Marketing

If permitted by law, we may occasionally contact customers regarding:

• rental promotions;
• special offers;
• vehicle availability;
• new services; or
• other relevant information.

You may ask us to stop sending marketing communications at any time by contacting us at djtransportrentals@gmail.com.

12. When We May Disclose Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

• insurers;
• payment processing providers;
• banks and financial institutions;
• vehicle repairers;
• roadside assistance providers;
• towing providers;
• toll road operators;
• government authorities;
• police and law enforcement agencies;
• courts or tribunals;
• professional advisers;
• IT, website and cloud service providers; and
• debt recovery providers where legally permitted.

We may also disclose information where required or authorised by law.

13. Overseas Disclosure

Some technology, hosting, cloud storage, communications, analytics or payment providers we use may store or process information outside Australia.

Where applicable, we take reasonable steps to ensure personal information is handled appropriately.

14. How We Protect Personal Information

We take reasonable steps to protect personal information from:

• loss;
• misuse;
• interference;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Our security practices may include password-protected systems, restricted access, secure website connections and reputable payment providers.

15. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legal, taxation, accounting, insurance or regulatory purposes.

Where personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

16. Accessing Your Personal Information

You may request access to personal information we hold about you by contacting:

djtransportrentals@gmail.com

We may need to verify your identity before providing access.

17. Correcting Your Personal Information

If you believe that personal information we hold about you is inaccurate, incomplete, out of date or misleading, please contact us at:

djtransportrentals@gmail.com

We will take reasonable steps to review and correct the information where appropriate.

18. Data Breaches

If we become aware of a data breach involving personal information, we will assess the incident and take reasonable steps to contain and address it.

Where applicable, we will comply with the requirements of the Notifiable Data Breaches Scheme.

19. Third-Party Websites

Our website may contain links to third-party websites or services.

DJ Transport & Rentals is not responsible for the privacy practices, security or content of those third-party websites.

20. Children

Our vehicle rental services are intended for adults who are legally entitled to enter into a rental agreement.

We do not knowingly rent vehicles to children or collect personal information from children for that purpose.

21. Privacy Complaints

If you believe we have mishandled your personal information, please contact us so that we can investigate the matter.

We will aim to respond to privacy complaints within a reasonable period.

If the Privacy Act applies and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices or applicable laws.

The latest version will be published on djtransportrentals.com.au.